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Latin with Andy FAQ

Frequently asked questions on a range of topics related to Latin with Andy.

Managing My Subscription

  • Contact: billing@latinwithandy.com
  • How do I cancel recurring payments if I paid with PayPal?
  • How do I cancel recurring payments if I paid with Stripe?
  • What if I just need to update my credit card information with Stripe?
  • How do I switch from a quarterly subscription to a yearly subscription?
  • What happens at the end of my subscription if I don’t renew?
  • Will I get a reminder when my subscription renews/ends?
  • Can I give someone a membership as a gift?

Latin with Andy Content

  • Are there answer keys for the worksheets?
  • Speaking of Henle, why aren't the video lessons matching up with my book? Do I have a different edition than Andy?
  • Does Latin with Andy replace the Henle text?
  • What pronunciation do you use?

Technical Support

  • Contact: technicalsupport@latinwithandy.com
  • Is the site down?
  • I've just registered and every time I click something, it asks me to register again. Do I have to register more than once?
  • Can I change my profile picture?

 

Managing My Subscription


How do I cancel recurring payments if I paid with PayPal?

  • If you set up your membership with PayPal, it's easy to manage your subscription. Use this form to ensure you won't be charged again unless you want to sign up again.

How do I cancel recurring payments if I paid with Stripe?

  • If you set up your membership with Stripe, you can cancel your membership using this form. Here's a quick video that walks you through it:

What if I just need to update my credit card information with Stripe?

If you just need to modify your billing card on file, use this form.

How do I switch from a quarterly subscription to a yearly subscription?

Use the forms below to upgrade based on the method you paid with:

What happens at the end of my subscription if I don’t renew?

  • At the End of Term (EOT), your log in credentials will be removed from Latin with Andy. Since there isn't any record of completed work, you're not going to lose any information if this happens. You're always welcome to join back again if you want help with Latin.

Will I get a reminder when my subscription renews/ends?

  • Customers will be reminded via email both 5 days and 1 day in advance of the cancellation (and deletion of info). 

Can I give someone a membership as a gift?

 

Latin with Andy Content


Are there answer keys for the worksheets?

First of all, the worksheets are video companion guides. This means that their purpose is to help your student follow along with Andy. He will work through the questions on the sheets. So really their main purpose is so that you don't have to struggle to read Andy's handwriting on the board. Additionally they can be used later as a reference tool as you work through the Henle text.

If you want to quickly check you're student's work, hop on the Latin with Andy site, click on a video, and click somewhere near the end of the progress bar. Pause the video and see if the work on Andy's board looks similar to what your student has filled in.

Speaking of Henle, why aren't the video lessons matching up with my book? Do I have a different edition than Andy?

Andy has worked to create examples that go over the same concepts presented in the Henle book without doing your work for you. The purpose is to demonstrate what the exercise is asking of the student. Also, this helps honor copyright issues that might arise if he just took all of the examples directly from the text. You'll see different vocabulary words, but you don't have to memorize anything extra as the new words will be listed on the companion guide.

You're always welcome to come ask specific questions about an exercise in Henle in the Latin with Andy Facebook group.

Does Latin with Andy replace the Henle text?

No. The video companion guides do not provide enough practice for a student to truly master the concepts presented. The goal is to give students confidence to complete their exercises correctly and efficiently. Andy keeps his videos short so that you'll have plenty of time to work on further exercises.

What pronunciation do you use?

We use the Classical system (also referred to as the Roman system - grammar #1018). While we aim to be as consistent as possible, this is a dead language and pronunciation is not as important as writing the forms correctly.

Technical Support


Is the site down?

If you're getting a message like this: "The webpage at https://player.vimeo.com/video/223808430 might be temporarily down or it may have moved permanently to a new web address" you may have a restriction on your browser that's blocking your access. Typically, families that use a Disney Circle to monitor their family's internet access receive this message. You'll need to adjust your settings through your internet restrictions tool to allow your students to see the videos. Since they're hosted on Vimeo, sometimes these types of tools think that the videos are questionable. I can guarantee that these are clean and safe for the whole family!

If the site is actually down, you won't be able to load anything! We'll work to get it back up ASAP.

I've just registered and every time I click something, it asks me to register again. Do I have to register more than once?

No! Occasionally there is a glitch in the system that doesn't connect your payment to your account in Latin with Andy. If this happens, check to see that you've been charged first. If you have, send me an e-mail and we'll get your account fixed up! Sorry in advance (this doesn't happen too often).

Can I change my profile picture?

At this time, the only thing you can adjust on your profile is your password. My goal in restricting the profile settings is to help limit the distractions that students might encounter when they enter the WordPress dashboard...they might never find their way back!

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31 Comments

  1. Christine on January 19, 2018 at 9:09 am

    I tried to sign up and received a message saying that DPRP wasn’t enable fo this sight. What does this mean?

    • Betsy on January 19, 2018 at 9:12 am

      I’ve only had a couple of customers experience that when trying to pay with PayPal. You can either try to check out with the other payment method, Stripe, or I can send you an invoice through PayPal and set up your account manually. Let me know if you’d like me to do that!

      • Patricia Hanson on August 5, 2018 at 4:39 pm

        I have gotten this same error. Can you please send me an invoice?

        • Betsy on August 5, 2018 at 7:18 pm

          I just sent you the invoice!

  2. JENNIFER COLEMAN on June 20, 2018 at 6:39 am

    Our internet is slow. Are your lessons stream only or are they available on DVD or download?

    • Betsy on June 20, 2018 at 2:51 pm

      Sorry Jennifer, our videos are only available streaming.

  3. Rachel Grete on August 15, 2018 at 9:36 pm

    Are the videos supposed to work on a Mac?

    • Betsy on August 15, 2018 at 10:07 pm

      Yes! If you can’t see them, check to see if you have a pop up blocker, or if you have a Disney Circle, that tends to block the videos.

  4. Melissa Chapman on August 16, 2018 at 12:07 pm

    First, love what you guys have done! Such a blessing. Second, I was curious if there are any vocabulary Flashcard printouts for Henle 2? Or can you let me know where I may find them.

    Blessings

    • Betsy on August 16, 2018 at 5:05 pm

      I don’t have those made yet, but I’ll let everyone know when they are available!!

  5. Eston Yandell on August 23, 2018 at 2:58 pm

    what is the struggle is real. struggle well. In latin

    • Betsy on August 23, 2018 at 4:37 pm

      Andy says: Luctatio est sincera. Luctare bene.

  6. Glinda Sherman on September 10, 2018 at 4:47 pm

    Do i have to use stripe or paypal to pay?

    • Betsy on September 10, 2018 at 6:31 pm

      You can use your credit card on either one, but right now, those are the only two options.

  7. Betsy Molitor on October 2, 2018 at 11:34 pm

    Would this be helpful in my son is in Challenge A for CC?

    • Betsy on October 3, 2018 at 10:09 am

      Absolutely. This resource was created specifically for students like him. Latin is a challenging subject. Our Challenge A daughter has loved watching her brother, but it has also helped her understand the concepts much better. We have heard from many other Challenge A families that they have grown in their skills in Latin as a result of the videos. Andy describes the concept for every exercise in the Henle 1 and 2 book. Students simply go to the video of the exercise they are working on in the Henle book, watch the 3-5 minute video and find they have much more confidence when they go back to the Henle book to do the exercises for themselves! Let us know if you have any further questions. 🙂

  8. Karolyn Lewis on July 30, 2019 at 8:53 am

    Hi! I just registered and I am very excited about this resource! I just want to confirm that I can access the videos for a year if I go ahead and cancel my membership on the section linked to above. There is a warning that it will cancel my membership. I want to keep it, I just don’t want automatic renewal. Thanks so much!

    • Betsy on July 31, 2019 at 11:40 am

      Yes! You can cancel at any time and retain access throughout the year (or 3 months if you end up doing quarterly). Thanks!

  9. jonathan reed on August 13, 2019 at 11:29 am

    Hello, I just joined. I saw under the printable that the quizzes can be used by teachers in small classrooms, correct? However, we are not suppose to use the worksheets?
    Seeking clarification. I am a CC director. Thank you!

  10. Anna Logan on August 21, 2019 at 7:57 pm

    Is there a way to access the Facebook content without actually logging in to Facebook. I REALLY don’t like being on Facebook at all. Any suggestions???

    • Betsy on August 22, 2019 at 11:14 pm

      I understand the frustration there. If you have questions, you can just email Andy at latinwithandy (at) gmail (dot) com. He’d be happy to offer support that way outside of Facebook.

  11. Lydia Loyd on August 24, 2019 at 8:27 pm

    Hello!

    My question has to do with third declensions. We learned in cycle 1 that the 3rd declension nominative was -various. It is also on the Trivium Table that the Nominative is -various. However, in Henle, the third declension nominative singular is not -various. it’s -lex. ?? I’m confused.

    • Betsy on August 27, 2019 at 8:19 am

      The third declension is just a tricky one. Lex is given as an example, but every word that belongs to the third declension has a unique nominative singular form: pax, pacis – peace; miles, militis – soldier; gens, gentis – tribe; etc. Andy explains it in a basic way here: https://youtu.be/dWFs-qtd8FM Since there isn’t a consistent ending, CC uses the word “various” as a place holder to remind you that there are a variety of options for that first ending I the third declension.

  12. Kristin Valente on August 27, 2019 at 1:20 pm

    I think I’m over-complicating things! My son just started Challenge A and we are trying to get up to speed with LWA. What do I need to print out as a companion to your videos my my son as he watches them? I ended up finding two different sets of printables for Unit 1, each is separated by Lesson and then each lesson has 6 days. I can’t tell when you would use one set vs. the other. Then, I found a video companion printable, Lesson 1: The First Declension, and another sheet entitled 1st Declension practice! What do we need just to follow the videos and then go do our Henle assignments? Thanks!

    • Betsy on August 28, 2019 at 9:52 pm

      I think you found the code breakers worksheets. Those are designed to go with the beginner Latin student videos. The worksheets you want are on the Printables page under the “Henle 1” heading.

  13. Robin Tschetter on September 23, 2019 at 12:06 pm

    I’m sorry if I missed this somewhere, but does Andy have teaching videos for Henle Latin 2?

    • Betsy on September 26, 2019 at 4:48 pm

      Yes! If you go to the home page and scroll down past the welcome video, you will see two boxes. The light blue one on the right is like the portal entrance to Henle 2.

  14. Laura Moffitt on October 24, 2019 at 11:21 am

    My son is in 9th grade and I need to start keeping records of grades. Do you provide tests with the subscription? Could I buy the tests only? Thank you!

    • Betsy on October 26, 2019 at 2:07 pm

      There are tests for principle parts, as well as Henle 1 and 2 vocabulary. If you are doing Henle, you can also have him do exercises for grades, by utilizing the Henle Answer Key. I hope that helps!

  15. Jennifer Edwards on November 15, 2019 at 12:11 pm

    Sorry if you answered this question above, but I am not finding it. How far through Henle are Andy’s videos right now? We are in the middle of Challenge One and I feel we are going to need more help second semester.
    Thanks,
    Jennifer

    • Betsy on November 20, 2019 at 9:13 am

      We have videos through Henle 2! There is a link on the home page to the Henle 2 videos. Blessings!

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